Frequently asked questions

Laive Health is priced per patient, per month, so your cost tracks the size of your service rather than a flat licence. The companion app is white-labelled to your brand at no extra per-app charge.

We’re onboarding a founding cohort personally, so pricing is agreed as part of a short walkthrough rather than published as a self-serve plan. Book a demo and we’ll talk specifics for your service.

No. Laive Health is service software for regulated healthcare providers. It does not supply medicines, does not prescribe, and does not advertise prescription-only treatments to the public. You remain the provider and the prescriber; we provide the follow-up layer around your service.

Every check-in, clinical note, dose change, escalation, appointment and message lands on one chronological record. Clinical notes and messages are append-only. Corrections add a new version that supersedes the old one, so the history can’t be quietly rewritten.

When you need to demonstrate care for a patient, it’s one defensible record produced in a click, rather than reconstructing a trail from scattered notes. Regulatory specifics differ between pharmacy-led (GPhC) and clinic-led (CQC) services, and we’ll walk through how it maps to yours.

When the live service runs, patient data is stored in a UK or EU region under UK GDPR, with the lawful basis, retention and processor terms that real patient data requires. We act as a data processor on your instructions under a written data-processing agreement; you remain the controller for the care record.

Notification emails never contain clinical content. Subject and sender only. Clinical detail stays inside the authenticated app.

Setup is founder-led. We map the patient app and clinic dashboard to your own follow-up workflow, apply your branding, and get your service live, rather than handing you a generic tool and a login.

Because we’re setting up a small founding cohort properly rather than at volume, we agree a timeline with you up front in the walkthrough.

No, and it’s not trying to. Laive Health is the follow-up and retention layer for your weight-management service. It doesn’t handle dispensing, stock or prescribing integrations. Appointments and messaging exist to evidence human follow-up and keep patients engaged, not to replace your core systems.

Laive Health is a companion app your own clinic gives you to stay connected between appointments. You check in each week, see your progress in one place, and can message your care team and book appointments without phone tag.

No. The app supports your care team. It never replaces them. It doesn’t make clinical decisions or give medical advice. Anything that needs a clinical judgement is made by a real person on your care team.

It’s for people whose clinic or pharmacy is already looking after their weight-management care and has invited them to use it. You join with an invite from that team. There are no cold sign-ups.

Whenever something doesn’t feel right, you’re finding the routine hard, or you have a question. You never need a reason to check in, and your team would rather hear from you early. You can message them or book a follow-up from the app.

If you feel seriously unwell or it can’t wait, call 111 for urgent advice, or 999 in an emergency.

Yes. You can download a clean summary of your progress at any time and share it with another clinician or pharmacy. Your data is yours.